When a new client books their first time appointment with you, are you patch testing? I know with some lash artists it isn't always common practice to perform a patch test. Have you had a client who has had her lashes done by another artist? Most of us have.
When a client comes to you from another lash artist, and complains about the previous glue, pay close attention. After a consultation, go back to your training and suggest a patch test. Apply three lashes on each eye and wait 24 hours. If the eyelids become swollen, red and itchy, this is a reaction to the glue. Advise that lashes should not be worn again. Sometimes they don't listen, go to another lash artist and suffer a severe reaction.
Please do a complete consultation and screen for allergies. Nothing is more troubling for you and your client than an adverse reaction.
Remember: do not suggest medications. In the event of a reaction, have your client contact their medical care professional for advice and medications. Clients don't always reveal what we need to know in order to provide a safe and comfortable experience. Sometimes we do need to be a bit of a detective and screen for these issues.
Always refer to the client consultation and release form. This is a valuable tool.
Maryann has an accomplished, 30+ year background in the beauty industry. As a cosmetologist she opened her first salon in ’83. She has specialized as an educator since 2006. Maryann knows what it takes to create successful salon businesses and is here to share her experience with you.
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